questions & answers
Members can book their class, PT or gym session online via the ClubRight app up to 7 days in advance.
If you have NOT set up an online ClubRight profile before please click the JOIN tab above and enter the email which you used when you set up your membership with us. If you cannot remember which email you used please contact us to confirm or amend the email we hold for you, otherwise as a duplicate account will be created which won’t match your membership record.
If you HAVE had a ClubRight profile before then click the BOOK tab above.
PAYG sessions will be available to book however you cannot book more than 24hours in advance.
If the class is fully booked you will be given the option to go on a ‘Waiting List’.
Using a Computer or tablet on the first occasion, you can register your online Clubright account using your club’s login page.
Step 2: Using the email address which is the same as is on your On The Limit profile enter your details.
Step 3: Verify your email address immediately.
Step 4: Go back into your account, via computer or tablet. Go to Profile, fill in all our details and upload a PHOTO.
To download the app simply search ClubRight on the AppStore or GooglePlayStore and tap Download
Sign in to your account-you’re now good to go!
We are currently using the Zoom meetings app to operate our class timetable.
Please ensure you have added our email email@example.com to your safe senders list. Due to the nature of our software system many firewalls detect us as spam meaning you will be missing out on the latest information.
We want you to be able to test out a couple of classes (even though we’re sure you’ll be hooked after one go). New members will be able to take advantage of a free 7 day virtual pass as a one off which is valid for two weeks from date of purchase.
Non-members can book sessions or classes on a pay-as-you-go basis for £5 (gym) or £8 (class). All non-members will be asked to set up an online ClubRight profile in order for you to book online. If you wish to have 7 day priority booking or want a more cost effective solution, it may be better for you to take out a fixed term or monthly membership.
All On The Limit’s Personal Trainers are the very best in the business and guarantee results. If you have problems achieving your exercise goals then Personal Training is definitely the recommended solution. If you have questions on how Personal Training can benefit you, please feel free to speak to any PT directly or alternatively we can discuss your options and put you in touch.
Please arrive 5 minutes early to allow for parking and to set-up your equipment. To respect other members and the overall experience of our classes, we have a strict late policy. No entry once the class has begun.
For the benefit of all members & guests, it is essential that all footwear worn within the gym has never been worn outside. This includes walking from the carpark into the gym. Due to the obvious flexible characteristics of trainers; dirt, grit and oil is easily picked up in the car park and trapped within the treads of the trainers and is readily deposited within the gym. The general nature of some of the most common exercises such as sit-ups and press-ups requires contact with the floor, and we wish to limit any negative experiences our members have. Failure to bring and change into clean indoor only trainers will result in access being denied.
On The Limit has 14 allocated parking spaces run up from the building on the right hand side, which are clearly marked. Parking is provided on a 1st come 1st served basis. Should you arrive & there are no spaces available please find a parking space on the surrounding roads. On The Limit will not be held liable for any charges incurred from parking in a Royal Mail space.
All On The Limit lockers require a padlock. We advise that a combination lock is used as this means not having to carry a small key around while using the gym. You can either supply your own padlock or alternatively purchase one from reception. Lockers with Padlocks left on overnight will be opened and belongings removed.
We’re open 7 days a week. Monday to Friday 06:00 – 21:00 and on weekends 08:00 – 16:00.
A membership can be frozen for periods of time if you are unable to use On The Limit. The minimum term we can freeze for is 1 month. On The Limit will freeze free of charge if a member is sick or injured (medical proof will be asked for).
Your On The Limit membership can be cancelled by giving one full calendar months’ notice, in writing, be email to firstname.lastname@example.org. For Example – If you inform us on or after the 1st of the month, your following month will be due, i.e. email received on the 5th May, your 1st June membership will still be due, however this does give you access to the gym until 30th June.
When a space becomes available in a class, those on the waiting list will be simultaneously contacted via SMS. On a ‘First Come – First Served’ basis, the member responding and activating the notification FIRST will take the available space. If you respond after the place has been claimed, you will have the option to remain on the waiting list.
We require a minimum of 2 hours cancellation notice for all booked sessions. If a class is not cancelled prior to this for twice in a 14 day period, the member will lose booking rights for the period of 1 week. We monitor no-shows on a weekly basis.
We reserve the right to cancel a class with less than 3 members attending. We may, at times need to cancel or change a class time or instructor due to instructor sickness or holiday. We will provide as much notice as possible to the members booked.
Membership cards are no longer distributed, instead entry barcodes are generated for all members via the ClubRight app available on your phone and are needed to register class attendance at the Club and to gain entry to the Club via an entry scan point.
It is necessary for all members & guests to wear attire that is suitable for exercise at all times. Additionally, to make sure that all our members & guests feel comfortable at all times and to keep a certain level of decorum, both male & female members & guests are encouraged to wear short-sleeved or sleeveless tops. It is understandable that there may be a desire to assess training techniques, however if vests, although discouraged, are worn, we request that they do not expose extensive amounts of flesh. If staff feel that this is not being adhered to, members will be asked to cover up or cease training session immediately.
If any member or guest causes nuisance or annoyance to other members, guests or staff, misuse the Club facilities, breach any etiquette guidelines or generally behave inappropriately, the Club reserves the right to refuse admission or suspend or terminate membership. In particular, abusive language, threatening or violent behaviour will not be tolerated on any level. Photography & videography (including that on a smart phone) that includes any other members or staff (intentionally or not) is strictly prohibited in all areas of the club except with express permission of all participants. Damage to Club property or equipment due to ill treatment will need to be paid for.
Still Got a Question?
If we haven’t managed to answer your questions above, then please get in touch below.
If you’d prefer, you can check out our social media channels or join our Community Facebook group where you can ask a question or stay up to date with all things OTL!
Where To Find Us
Located on the main Western Road in Tring, next to the Royal Mail sorting office.
We benefit from bike racks and 14 allocated car park spaces.